For Riders

Welcome to RCTP

How to Ride

  1. 1

    Step 1 - Plan Your Trip

  2. 2

    Step 2 - Purchase Your Fare

  3. 3

    Step 3 - Identify Your Bus or Van

    Arrive at least five minutes before your scheduled departure time. Have your ticket or fare ready before boarding and always check the route number or destination sign displayed on the front of the vehicle to ensure the vehicle is going to your desired destination.

  4. 4

    Step 4 - Boarding and Exiting

    Before boarding, wait until the vehicle comes to a complete stop. Allow others to get off the vehicle. When boarding watch your step, find a seat and enjoy the ride.

    When exiting the bus, signal the bus operator about one block from your stop by pulling the “stop request cord” above the seats along the bus windows.

    Always wait for the bus to come to a complete stop before standing; then, gather all of your personal items, be courteous of others, and watch your step.

  5. 5

    Step 5 - Arrive at your destination

    If you need to transfer to another route or service to get to your final destination, make sure you coordinate the entire length of your trip at the start for a seamless travel experience. If not, congratulations – you’ve made it to your destination.

Rider Etiquette

While riding, please make note of these simple transit etiquette tips:

  • Offer seats to those who may need a seat
  • Refrain from eating or drinking on vehicles unless your drink is in a closed, spill-proof container
  • Turn off cell phone ringers and if you have to talk on the phone, speak at a low volume
  • Avoid profanity or disruptive behavior
  • Use headphones when playing music or watching a video
  • Absolutely no smoking or chewing tobacco of any form, which includes electronic cigarettes and/or vaporizers
  • Be mindful not to block the aisle and exits

Rider Code of Conduct

Conduct guidelines are to help ensure the safety, security, comfort and convenience of all those who use public transit vehicles and facilities. Customers not in adherence with these guidelines may be asked to leave the vehicle or facility immediately.

If you need to request reasonable modifications or accommodations, please contact your transit mobility manager:

  • Shirts and shoes are required
  • No food or drink is allowed on vehicles unless in closed, spill-proof containers
  • No unauthorized use of a transit facility or property for non-transportation related purposes
  • No unauthorized presence on a transit vehicle, facility, or property after hours of operation
  • Service animals are allowed on transit vehicles
  • Non-service animals are also allowed, but must be in a pet carrier specifically designed to transport animals. The carrier may not be opened on the bus, must be leak-proof and well ventilated, and be small enough to fit on the owner’s lap or on the floor space in the immediate area of the owner without blocking the aisle.
  • No profanity, disruptive, or threatening behavior
  • Use headphones when playing music
  • Turn off cell phone ringers and speak at a low volume
  • Smoking or chewing tobacco in any form, including electronic cigarettes or vaporizers, is not allowed on transit platforms, at transit bus stops, or inside transit vehicles or facilities
  • The transits of West Central Texas does not allow unlawfully carried handguns, weapons, or any other items intended for use as a weapon in or on any transit facility or vehicle
  • Explosives, car batteries, flammable liquids, or other materials considered hazardous by the U.S. Department of Transportation are not allowed in or on any transit facility or vehicle, expect as authorized by transit of West Central Texas
  • Any unusual packages or suspicious activity should be reported to authorities or transit personnel immediately